Claire Thomas
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Articles
Recent activity by Claire Thomas-
Personalizing ZenTech for the Agent Experience
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Maximizing your Efficiency
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Handling Difficult Discussions
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ZenTech Products
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ZenTech API Overview
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ZenTech SDK Overview
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Data and Analytics
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End-User Facing Content Management
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ZenTech's Ultimate Config Guide
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Mastering Customer Onboarding
1. Define expectations and set milestones. I'm a huge advocate of asking as many questions as possible, but this is especially important in the first few days and weeks of engagement with your cust...