Claire Thomas
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Recent activity by Claire Thomas-
Handling Difficult Discussions
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ZenTech Products
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ZenTech API Overview
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ZenTech SDK Overview
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Data and Analytics
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End-User Facing Content Management
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ZenTech's Ultimate Config Guide
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Mastering Customer Onboarding
1. Define expectations and set milestones. I'm a huge advocate of asking as many questions as possible, but this is especially important in the first few days and weeks of engagement with your cust...
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Implementing your user adoption strategy
Here are my final thoughts: If you are already tracking logins and clicks and product engagement, that’s great! But do understand that adoption is just not about activity, it’s about building confi...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...